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Triage Property Maintenance Tickets and Assign Vendors with Airtable, Twilio & Gmail

by Abi OdedeyiUpdated Aug 2026
RequiresAirtableAirtableTwilioTwilioGmailGmail
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Watch for New RecordsWatch for New R…Search recordsCoExtract Postcode DistrictExtract Postcod…IfCheck if Vendor FoundCheck if Vendor…LiLimitUpdate Ticket with Assigned VendorUpdate Ticket w…Send SMS to Vendor (Twilio)Send SMS to Ven…Send Email to VendorSend Email to V…Send Confirmation to TenantSend Confirmati…Email to Admin - AlertEmail to Admin …Update Ticket - No Vendor FoundUpdate Ticket -…Send Holding Email to Tenant (Pending Assignment)Send Holding Em…CoEvaluate DuplicatesEvaluate Duplic…IfDuplicate?Update recordSend Duplicate Alert to AdminSend Duplicate …Search Duplicate ticketsSearch Duplicat…12345678910111213141516
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STEPS · 16
Starts on a Airtable event

When an Airtable maintenance ticket changes, triages it, assigns a vendor, and notifies them via Twilio SMS and Gmail.

Tags

eventadvancedAirtableTwilioTicket ManagementAI Summarizationdiscoveredpending-review
Connects
airtableAirtabletwilioTwiliogmailGmail
CategoryCustomer Support
Triggerevent
Complexityadvanced
Nodes17
AddedJun 27, 2026