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AI Customer Support Triage & Summarization System

by NodeAlchemyUpdated Aug 2026
RequiresOpenAISlackGoogle SheetsGoogle SheetsGmailGmail
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WeInbound Trigger (Email/Form/Chat)Inbound Trigger…SeWorkflow ConfigurationWorkflow Config…SeExtract Customer DataExtract Custome…AgAI Triage & Summarization AgentAI Triage & Sum…OpenAI Chat ModelOpenAI Chat Mod…OPStructured Output ParserStructured Outp…SwRoute by ClassificationRoute by Classi…Post to Technical SlackPost to Technic…Post to Billing SlackPost to Billing…Post to General SlackPost to General…Post to Urgent SlackPost to Urgent …HRCreate CRM Task (Technical)Create CRM Task…HRCreate CRM Task (Billing)Create CRM Task…HRCreate CRM Task (General)Create CRM Task…HRCreate CRM Task (Urgent)Create CRM Task…Log to Google Sheets (Technical)Log to Google S…Log to Google Sheets (Billing)Log to Google S…Log to Google Sheets (General)Log to Google S…Log to Google Sheets (Urgent)Log to Google S…IfCheck Urgency for SLACheck Urgency f…HRError Handler - Log to DLQError Handler -…CoGenerate Reference NumberGenerate Refere…SePrepare Auto-Reply Email DataPrepare Auto-Re…Send Auto-Reply via GmailSend Auto-Reply…HRRetry Auto-Reply (Attempt 1)Retry Auto-Repl…HRRetry Auto-Reply (Attempt 2)Retry Auto-Repl…HRLog Failed Auto-Reply to DLQLog Failed Auto…12345678910111213141516171819202122232425262728
1/5
FLOWS
STEPS · 28
Starts on an incoming request

On a webhook, an OpenAI agent triages and summarizes support tickets, routing them to Slack, Google Sheets, and Gmail.

Tags

webhookadvancedOpenAISlackTicket ManagementAI Summarizationdiscoveredpending-review
Connects
OpenAISlacksheetsGoogle SheetsgmailGmail
CategoryAI Agents & Chatbots
Triggerwebhook
Complexityadvanced
Nodes27
AddedJun 27, 2026