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AI Powered Ticket Triage with Multi Model Classification & Knowledge Base

by Cheng Siong ChinUpdated Aug 2026
RequiresOpenAISlackPostgresPostgres
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WeIncoming Ticket WebhookIncoming Ticket…SeWorkflow ConfigurationWorkflow Config…AgTicket Classifier AgentTicket Classifi…OpenAI Chat Model - ClassifierOpenAI Chat Mod…OPClassification Output ParserClassification …MCMCP Server ToolsVSKnowledge Base SearchKnowledge Base …Embeddings OpenAI - SearchEmbeddings Open…IfCheck If Solution FoundCheck If Soluti…SeFormat Auto-ResolutionFormat Auto-Res…AgAI Solution GeneratorAI Solution Gen…OpenAI Chat Model - SolutionOpenAI Chat Mod…OPSolution Output ParserSolution Output…CoCreate Diagnostic LogsCreate Diagnost…IfCheck If Engineer NeededCheck If Engine…Notify EngineerUpdate Ticket StatusUpdate Ticket S…VSAdd to Knowledge BaseAdd to Knowledg…Embeddings OpenAI - InsertEmbeddings Open…DDDocument LoaderSePrepare KB EntryMCMCP Server Tools1MCP Server Tool…1234567891011121314151617181920212223
1/5
STEPS · 23
Starts on an incoming request

On a webhook ticket, an OpenAI agent classifies it against a PGVector knowledge base, logs to Postgres, and alerts Slack.

Tags

webhookadvancedOpenAISlackTicket ManagementAI RAGdiscoveredpending-review
Connects
OpenAISlackpostgresPostgres
CategoryRAG & Knowledge Bases
Triggerwebhook
Complexityadvanced
Nodes22
AddedJun 27, 2026