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Route AI Powered Customer Support Via Email and Slack with PostgreSQL and Google Sheets

by yuta tokumitsuUpdated Aug 2026
RequiresPostgresPostgresEmail (SMTP)Email (SMTP)Google SheetsGoogle Sheets
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WeWebhook TriggerSeExtract & Enrich DataExtract & Enric…CoSentiment & Context AnalysisSentiment & Con…IfUrgency CheckHRSend Urgent AlertSend Urgent Ale…MeMerge After UrgencyMerge After Urg…Fetch Conversation HistoryFetch Conversat…CoSearch Knowledge BaseSearch Knowledg…CoBuild AI ContextCoAI Response GeneratorAI Response Gen…CoProcess & Analyze ResponseProcess & Analy…IfRouting DecisionHRSlack EscalationESSend Auto ResponseSend Auto Respo…MeMerge After RoutingMerge After Rou…Log to Analytics DashboardLog to Analytic…Save to DatabaseRTSend API ResponseSend API Respon…12345678910111213141516171819
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STEPS · 19
Starts on an incoming request

On a webhook, routes support requests through PostgreSQL, emails responses via SMTP, logs to Google Sheets, and replies to the webhook.

Tags

webhookcomplexPostgresEmail (SMTP)Support ChatbotAI RAGdiscoveredpending-review
Connects
postgresPostgresemailsmtpEmail (SMTP)sheetsGoogle Sheets
CategoryRAG & Knowledge Bases
Triggerwebhook
Complexitycomplex
Nodes18
AddedJun 27, 2026