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AI Customer Care Chatbot for Vietnamese Smes with Zalo BOT, Gemini and Google Sheets CRM

by THE NEXOVAUpdated Aug 2026
RequiresGoogle SheetsGoogle SheetsGoogle Gemini
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ZBReceive Zalo MessageReceive Zalo Me…SeSet ConfigurationSet Configurati…SeExtract Customer InfoExtract Custome…Lookup Customer in CRMLookup Customer…IfIs New Customer?Append New CustomerAppend New Cust…ZBSend Welcome StickerSend Welcome St…ZBSend Welcome MessageSend Welcome Me…SwDetect IntentZBSend MenuZBSend Product PhotoSend Product Ph…ZBSend PricingLog EscalationZBAcknowledge EscalationAcknowledge Esc…Gemini AI ReplyZBSend AI ReplyLog ConversationZBListen Welcome ReplyListen Welcome …SeNormalize After ListenNormalize After…SeNormalize ReturningNormalize Retur…1234567891011121314151617181920
1/5
STEPS · 20
Starts on a Zalo Bot event

On a Zalo Bot message, logs the contact in a Google Sheets CRM and replies with AI answers generated by Google Gemini.

Tags

eventcomplexGoogle SheetsGoogle GeminiSupport ChatbotAI Chatbotdiscoveredpending-review
Connects
sheetsGoogle SheetsGoogle Gemini
CategoryAI Agents & Chatbots
Triggerevent
Complexitycomplex
Nodes20
AddedJun 27, 2026