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Triage Customer Complaint Emails from Gmail with GPT 4o Mini, Slack and Sheets

by IncrementorsUpdated Aug 2026
RequiresOpenAIGoogle SheetsGoogle SheetsSlack
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1. Gmail — Inbox Monitor1. Gmail — Inbo…Se2. Set — Config Values2. Set — Config…Co3. Code — Extract Email Fields3. Code — Extra…If4. IF — Is This a Complaint?4. IF — Is This…Ag5. AI Agent — Triage Complaint5. AI Agent — T…6. OpenAI — GPT-4o-mini Model6. OpenAI — GPT…OP7. Parser — Structured Triage Output7. Parser — Str…Co8. Code — Combine Triage Data8. Code — Combi…9. Google Sheets — Log Complaint9. Google Sheet…10. Slack — Send Department Alert10. Slack — Sen…NO11. NoOp — Not a Complaint11. NoOp — Not …12345678910
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STEPS · 10
Starts on a Gmail event

On a new Gmail email, classifies complaints with OpenAI, logs structured details to Google Sheets, and alerts the team in Slack.

Tags

eventcomplexOpenAIGoogle SheetsTicket ManagementAI Summarizationdiscoveredpending-review
Connects
OpenAIsheetsGoogle SheetsSlack
CategoryAI Analysis & Classification
Triggerevent
Complexitycomplex
Nodes11
AddedJun 27, 2026