AI Analysis & Classificationfree

Triage Customer Support Tickets from Gmail and Forms with OpenAI, Slack and Sheets

by Redowan Ahmed FarhanUpdated Aug 2026

Requires

Google SheetsSlack

GmailOpenAI

1/5

STEPS · 8

Starts on a Gmail event

On a new Gmail email or form submission, triages support tickets with OpenAI, logs them to Google Sheets, and alerts Slack and Gmail.

Gmail with Odoo

On a new Gmail email, looks up related records in Odoo and summarizes the content with OpenAI.

On a new Gmail email, transcribes and summarizes audio with OpenAI, saves it to Google Drive, and notifies via Telegram.

On a new Google Drive file, extracts its content, processes it with OpenAI, and saves the result back to Drive.