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AI Construction Incident Triage & Escalation Management System

by Rahul JoshiUpdated Aug 2026
RequiresOpenAISlackGmailGmailGoogle SheetsGoogle Sheets
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WeWebhook – Incoming IncidentWebhook – Incom…CoNormalise PayloadNormalise Paylo…GPT-4o – Classify IncidentGPT-4o – Classi…CoMerge ClassificationMerge Classific…SwSwitch – Route by UrgencySwitch – Route …Slack – Critical @channel AlertSlack – Critica…Gmail – Critical Email to PMGmail – Critica…Slack – High Priority NoticeSlack – High Pr…Google Sheets – Log IncidentGoogle Sheets –…ScSchedule – 6 PM Daily DigestSchedule – 6 PM…Sheets – Fetch Open IncidentsSheets – Fetch …Slack – Send Daily DigestSlack – Send Da…CoBuild Digest Message1Build Digest Me…Slack – Send Error AlertSlack – Send Er…ErOn Workflow ErrorOn Workflow Err…1234567891011
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FLOWS
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Starts on an incoming request

On webhook incident reports, classifies severity with OpenAI, routes escalations to Slack and Gmail, and logs them to Google Sheets.

Tags

webhookcomplexOpenAISlackTicket ManagementAI Summarizationdiscoveredpending-review
Connects
OpenAISlackgmailGmailsheetsGoogle Sheets
CategoryAI Analysis & Classification
Triggerwebhook
Complexitycomplex
Nodes15
AddedJun 27, 2026