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Autonomous Customizable Support Chatbot on Intercom + Discord Thread Reports

by Theo MarcadetUpdated Aug 2026
RequiresOpenAIIntercomIntercom
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SOSplit OutIfIf2SwSwitchWeIntercom Webhook TriggerIntercom Webhoo…IfWhether it is a new conversation or notWhether it is a…HR[Intercom] GET conversation[Intercom] GET …HR[Discord] Create Thread[Discord] Creat…HR[Discord] Type first message into the thread[Discord] Type …HR[Intercom] Store the thread ID as a 'note'[Intercom] Stor…FiIsolating the 'note' to get the thread ID storedIsolating the '…FiIsolating all textual messages contentsIsolating all t…Seconversation -> JSONconversation ->…Seconversation info -> JSONconversation in…Finot going through if bot deactivatednot going throu…OpenAI Chat ModelOpenAI Chat Mod…Sesorting data (cuz we join 2 different flows here)sorting data (c…Sepreparing data for Agentic usepreparing data …MBSimple MemoryHR[Discord] ReplyHR[Intercom] ReplyHR[Discord] Notify bot re-activation notification[Discord] Notif…HR[Discord] Notify bot de-activation[Discord] Notif…HR[Discord] User message[Discord] User …HR[Discord] Human admin reply[Discord] Human…SeTokens and IdsFiPrevents from running when event is 'bot reply'Prevents from r…Senew conversation prepared datanew conversatio…Meconversation prepared dataconversation pr…AgAggregate1AgAI Agent1VSPinecone Vector StorePinecone Vector…Embeddings OpenAIEmbeddings Open…Get a leadGet a lead1Get a lead2Get a lead312345678910111213141516171819202122232425262728293031
1/5
FLOWS
STEPS · 31
Starts on an incoming request

On an Intercom webhook, answers customer messages with an OpenAI agent grounded in Pinecone vector search and replies via Intercom.

Tags

webhookadvancedOpenAIIntercomSupport ChatbotAI Chatbotdiscoveredpending-review
Connects
OpenAIintercomIntercom
CategoryRAG & Knowledge Bases
Triggerwebhook
Complexityadvanced
Nodes36
AddedJun 27, 2026