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Smartsupport Flow: Auto Handle It Requests from Email to Jira with Slack Notification

by Trung TranUpdated Aug 2026
RequiresOpenAISlackSendGridSendGridGmailGmailJiraJira
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Check for New EmailsCheck for New E…OpenAI Chat ModelOpenAI Chat Mod…OPStructured Output ParserStructured Outp…FiCheck requester emailCheck requester…Send message to IT Support teamSend message to…Send email to requesterSend email to r…Get Email ContentGet Email Conte…OpenAI Chat Model1OpenAI Chat Mod…OPStructured Output Parser1Structured Outp…CLIT Support Advisor AgentIT Support Advi…AgSupport Request Reader AgentSupport Request…Add resolution comment to tracking ticketAdd resolution …Mark a message as readMark a message …IfEmail has been processed?Email has been …SeSetup Jira, Slack, EmailSetup Jira, Sla…Submit JIRA request ticketSubmit JIRA req…123456789101112131415
1/5
STEPS · 15
Starts on a Gmail event

On a new Gmail email, classifies IT requests with OpenAI, alerts Slack, sends SendGrid and Gmail replies, and opens Jira tickets.

Tags

eventcomplexOpenAISlackTicket ManagementAI Summarizationdiscoveredpending-review
Connects
OpenAISlacksendgridSendGridgmailGmailjiraJira
CategoryAI Analysis & Classification
Triggerevent
Complexitycomplex
Nodes16
AddedJun 27, 2026