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AI Powered Chatbase Support Escalation & Zendesk Ticket Automation

by Rahul JoshiUpdated Aug 2026
RequiresGoogle SheetsGoogle SheetsGmailGmailSlackZendeskZendesk
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WeWebhook Listener for Incoming DataWebhook Listene…SeSet Lead Data for ProcessingSet Lead Data f…AgGenerate Escalation Analysis Email (AI)Generate Escala…Execute Trade Decision Reasoning with Azure OpenAIExecute Trade D…OPParse Structured AI Output for EmailParse Structure…Retrieve Transaction Data from Google SheetsRetrieve Transa…Send Email to CustomerSend Email to …Send Escalation Notification to Human SupportSend Escalation…Update Lead Record in Google SheetsUpdate Lead Rec…Log Human Escalation to SlackLog Human Escal…AgGenerate Customer-Facing Support Email (AI)Generate Custom…OPparse Customer Email Output for Sendingparse Customer …Execute Trade Decision Reasoning for Customer Email (Azure)Execute Trade D…SeSet Lead dataErError TriggerAlert on Workflow FailureAlert on Workfl…Create a ticket1234567891011121314
1/5
FLOWS
STEPS · 14
Starts on an incoming request

On a webhook, triages support messages with an Azure OpenAI agent, logs to Google Sheets, emails via Gmail, alerts Slack, and opens Zendesk tickets.

Tags

webhookcomplexGoogle SheetsGmailTicket ManagementAI Summarizationdiscoveredpending-review
Connects
sheetsGoogle SheetsgmailGmailSlackzendeskZendesk
CategoryAI Agents & Chatbots
Triggerwebhook
Complexitycomplex
Nodes17
AddedJun 27, 2026