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Two Agent Incident Triage with Self Learning Sla Enforcement

by Mychel GarzonUpdated Aug 2026
RequiresGoogle SheetsGoogle SheetsGoogle GeminiGroqSlack
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WeIncident Report TriggerIncident Report…RTAccept and ContinueAccept and Cont…SeNormalize Incident DataNormalize Incid…Fetch Runbook ContextFetch Runbook C…CoBuild Runbook ContextBuild Runbook C…AgAgent 1 - Incident AnalyzerAgent 1 - Incid…Analyzer LLM (Gemini)Analyzer LLM (G…Analyzer Fallback (Groq)Analyzer Fallba…CoParse Analyzer OutputParse Analyzer …AgAgent 2 - Response CoordinatorAgent 2 - Respo…Coordinator LLM (Gemini)Coordinator LLM…Coordinator Fallback (Groq)Coordinator Fal…CoProcess Response PlanProcess Respons…Log to Incident TrackerLog to Incident…Log AI Decision AuditLog AI Decision…SwRoute by AI SeverityRoute by AI Sev…P1 - Send Critical AlertP1 - Send Criti…P2 - Send High AlertP2 - Send High …P3 - Send NotificationP3 - Send Notif…IfNeeds War Room?P1 - Create War RoomP1 - Create War…WaP1 - Wait SLA TimeP1 - Wait SLA T…P1 - Check AcknowledgmentP1 - Check Ackn…IfP1 - Still unacknowledged?P1 - Still unac…P1 - Escalate to ManagerP1 - Escalate t…P1 - Flag as EscalatedP1 - Flag as Es…WaP2 - Wait 1hrP2 - Check AcknowledgmentP2 - Check Ackn…IfP2 - Still unacknowledged?P2 - Still unac…P2 - Escalate to ManagerP2 - Escalate t…WeAcknowledgment TriggerAcknowledgment …Log AcknowledgmentLog Acknowledgm…RTAck ResponseWeHuman Feedback TriggerHuman Feedback …Log Human FeedbackLog Human Feedb…RTFeedback ResponseFeedback Respon…1234567891011121314151617181920212223242526272829
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Starts on an incoming request

On webhook, triages incidents with Gemini and Groq agents, logs to Google Sheets, routes by severity, and escalates to Slack on SLA breach.

Tags

webhookadvancedGoogle SheetsGoogle GeminiTicket ManagementAI Summarizationdiscoveredpending-review
Connects
sheetsGoogle SheetsGoogle GeminiGroqSlack
CategoryAI Agents & Chatbots
Triggerwebhook
Complexityadvanced
Nodes36
AddedJun 27, 2026