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Automated Customer Feedback Analysis & Response with Jotform, GPT 4.1 & Google Sheets

by Aayushman SharmaUpdated Aug 2026
RequiresOpenAIEmail (SMTP)Email (SMTP)SlackGoogle SheetsGoogle Sheets
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JFJotform — New Feedback SubmissionJotform — New F…SeExtract Key Fields (Normalize Input)Extract Key Fie…AI Analysis — Sentiment & Root CauseAI Analysis — S…IfCheck if Feedback is Negative or Rating ≤ 3Check if Feedba…AI Generator — Personalized Recovery MessageAI Generator — …ESSend Recovery Email (Negative Path)Send Recovery E…Notify CX Team on SlackNotify CX Team …Mark Recovery Message SentMark Recovery M…ESSend Appreciation Email (Positive Path)Send Appreciati…Log Feedback in Google Sheet (Negative Path)Log Feedback in…SePrepare Data for Sheet & Notifications (Negative Path)Prepare Data fo…SePrepare Data for Sheet & Notifications (Positive Path)Prepare Data fo…Log Feedback in Google Sheet (Positive Path)Log Feedback in…123456789101112
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STEPS · 12
Starts on an incoming request

On a Jotform submission, analyzes feedback with OpenAI, then emails a response, alerts Slack, and logs results to Google Sheets.

Tags

eventcomplexOpenAIEmail (SMTP)Support ChatbotAI Summarizationdiscoveredpending-review
Connects
OpenAIemailsmtpEmail (SMTP)SlacksheetsGoogle Sheets
CategoryAI Agents & Chatbots
Triggerevent
Complexitycomplex
Nodes13
AddedJun 27, 2026