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AI Customer Chat Assistant with Live Agent Escalation (Chatwoot)

by Mohan Lal DhanwaniUpdated Aug 2026
RequiresGmailGmailGroqGoogle Gemini
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IfCheck Live Agent AssignmentCheck Live Agen…CoSplit AI MessagesSplit AI Messag…SwRoute by Chat Message TypeRoute by Chat M…NOSkip OperationHRFetch Live Agent DataFetch Live Agen…MPStore Chat Memory in PostgresStore Chat Memo…Send Internal Team EmailSend Internal T…HREscalate Chat via HTTPEscalate Chat v…WeIncoming Chat WebhookIncoming Chat W…SePrepare Field EditsPrepare Field E…Use Groq Chat ModelUse Groq Chat M…VSUtilize Pinecone Vector StoreUtilize Pinecon…EGGenerate Google Gemini EmbeddingsGenerate Google…Implement Google Gemini Chat ModelImplement Googl…AgAI Customer Support AgentAI Customer Sup…TVAccess Knowledge BaseAccess Knowledg…CoGenerate Assignee Agent IDGenerate Assign…12345678910111213141516
1/5
STEPS · 16
Starts on an incoming request

On an incoming Chatwoot message, answers with Groq and Gemini agents grounded in Pinecone, escalating to a live agent and emailing via Gmail when needed.

Tags

webhookcomplexGmailGroqSupport ChatbotAI Chatbotdiscoveredpending-review
Connects
gmailGmailGroqGoogle Gemini
CategoryRAG & Knowledge Bases
Triggerwebhook
Complexitycomplex
Nodes17
AddedJun 27, 2026