Quick overview This workflow monitors a Gmail inbox for new support-style emails, uses OpenAI to extract a reusable FAQ question and safe draft answer, logs results to Google Sheets, and then creates a Google Docs draft and/or Gmail review drafts for a human reviewer. How it works Polls Gmail every 5 minutes for unread emails matching the configured support-related search query. Cleans the email content by stripping quoted replies, signatures, and HTML to produce a concise plain-text body. Sends the cleaned email and product context to OpenAI to extract a structured FAQ candidate (question, draft answer, category, score, sensitivity flag, tags, and recommended action). Calculates a routing status based on the FAQ score threshold and sensitivity/recommended action, and prepares draft text for a Google Doc and reviewer email. Appends every processed email and extracted fields to a Google Sheets tab for tracking and reporting. If the candidate is strong, creates a Google Docs FAQ draft, inserts the draft content, and creates a Gmail draft notification to the reviewer with the document link.
Tags
Gmail
Google Docs
Google Sheets
Information Extractor
OpenAI Chat ModelRelated workflows
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