Quick overview This workflow collects support tickets via an n8n form, uses OpenRouter (OpenAI o3-mini) to assess priority, severity, impact, and suggested diagnostics, and then creates a formatted task in ClickUp with the AI-generated incident details. How it works Receives a new ticket submission through an n8n form with subject, description, company, name, and email. Normalizes the submitted fields into a consistent ticket payload (customer name/email, subject, and description). Validates that the ticket has a description and that the email address contains an “@” symbol. Sends the ticket subject and description to OpenRouter (OpenAI o3-mini) to generate incident metadata, priority (1–4), impact, severity, affected service, and recommended diagnostics and next steps in structured JSON. Creates a new task in ClickUp using the ticket subject as the task name and adding the customer details plus the AI assessment and recommendations to the task description. Setup Create or select an n8n Form Trigger and share the form URL with users who should be able to submit tickets (configure any access restrictions as needed).
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This workflow is for anyone looking to automatically fetch, validate, and parse complex language-based queries into a structured format. Its unique capability lies in not only processing language but also fixing invalid outputs before structuring them. Note that to use this template, you need to be on n8n version 1.19.4 or later.
Send prescription PDFs to patients via WhatsApp with Google Gemini and Supabase
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