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Book, reschedule and confirm WhatsApp appointments with Claude and Sheets

by Oneclick AI Squadadapted from n8n official workflow galleryUpdated Aug 2026
RequiresAAI AgentAnthropic Chat ModelCCodeHTTP RequestHTTP Request
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WeWebhook - WhatsApp InboundWebhook - Whats…WeWebhook - WhatsApp VerifyWebhook - Whats…SePrepare Message ContextPrepare Message…FiFilter Valid MessagesFilter Valid Me…AgAI - Detect Intent and ParseAI - Detect Int…Anthropic Claude ModelAnthropic Claud…CoJS - Parse AI OutputJS - Parse AI O…FiRoute - BookFiRoute - RescheduleRoute - Resched…FiRoute - ConfirmFiRoute - UnknownCoJS - Validate Book SlotJS - Validate B…CoJS - Validate Reschedule SlotJS - Validate R…CoJS - Validate Confirm RefJS - Validate C…CoJS - Handle Unknown IntentJS - Handle Unk…HRSheets - Create AppointmentSheets - Create…HRSheets - Update RescheduleSheets - Update…HRSheets - Confirm AppointmentSheets - Confir…CoJS - Build Reply MessageJS - Build Repl…WaWait - Rate Limit BufferWait - Rate Lim…HRSend WhatsApp ReplySend WhatsApp R…HRLog to Activity SheetLog to Activity…RTRespond to WhatsApp 200 OKRespond to What…RTRespond Verify ChallengeRespond Verify …WaWait For Data12345678910111213141516171819202122232425
1/5
FLOWS
STEPS · 25
Starts on an incoming request

Quick overview This workflow receives WhatsApp messages via a Meta webhook, uses Anthropic Claude to detect booking intents and extract appointment details, writes updates to Google Sheets, and sends a confirmation or error reply back to the customer on WhatsApp. How it works Receives incoming WhatsApp messages through a Meta webhook endpoint and normalizes key fields like sender phone number, display name, message text, and timestamps. Filters out empty messages and sends the text to Anthropic Claude to classify the intent (book, reschedule, confirm, or unknown) and extract structured appointment details. Validates the request based on intent, including required fields and simple rules like weekday-only appointments and business hours. Appends a new row to the Google Sheets Appointments tab for valid bookings, or updates the appointment status/date/time in Google Sheets for reschedules and confirmations. Builds a personalized WhatsApp reply message describing the result (success, required missing details, or supported actions). Sends the reply back to the customer via the WhatsApp Cloud API and appends the interaction details to the Google Sheets ActivityLog tab.

Tags

n8nreference-onlyagentlm-chat-anthropic
Connects
AAI AgentAnthropic Chat ModelCCodeWHTTP Request
CategoryAI Automation
Triggermanual
Complexityadvanced
Nodes25
AddedJun 18, 2026

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