Proactively retain customers predicted to churn with this automated n8n workflow. Running daily, it identifies high-risk customers from your Google Sheet, uses Google Gemini to generate personalized win-back offers based on their churn score and preferences, sends these offers via Gmail, and logs all actions for tracking. What does this workflow do? This workflow automates the critical process of customer retention by: Running automatically every day** on a schedule you define. Fetching customer data** from a designated Google Sheet containing metrics like predicted churn scores and preferred categories. Filtering* to identify customers with a high churn risk (score > 0.7) who haven't recently received a specific campaign (based on the created_campaign_date field - *you might need to adjust this logic). Using Google Gemini AI to dynamically generate one of three types of win-back offers, personalized based on the customer's specific churn score and preferred product categories: Informational: (Score 0.7-0.8) Highlights new items in preferred categories. Bonus Points: (Score 0.8-0.9) Offers points for purchases in a target category (e.g., Books).
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