Modular & Customizable AI-Powered Email Routing: Text Classifier for eCommerce

How It Works Form Submission: The workflow starts with the On form submission node, which triggers when a user submits a contact form. The form collects the user's name, email, and message. Text Classification: The Text Classifier node uses an AI model (GPT-4) to classify the submitted message into one of the predefined categories: Request Quote: For quote requests. Product info: For general product inquiries. General problem: For issues or problems related to products. Order: For questions about placed orders. Other: For any messages that don’t fit the above categories. Email Routing: Based on the classification, the workflow routes the message to the appropriate department via email: Prod. Dep.: For product-related inquiries. Quote Dep.: For quote requests. Gen. Dep.: For general problems. Order Dep.: For order-related questions. Other Dep.: For all other inquiries. Each email includes the user's name, email, message, and the classified category. Data Logging: The workflow logs the form submission and classification results into a Google Sheets document. Each department has its own sheet where the data is appended, including: User’s name, email, and message.

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