This n8n template is designed to assist and improve customer support team member capacity by automating the resolution of long-lived and forgotten JIRA issues. How it works Schedule Trigger runs daily to check for long-lived unresolved issues and imports them into the workflow. Each Issue is handled as a separate subworkflow by using an execute workflow node. This allows parallel processing. A report is generated from the issue using its comment history allowing the issue to be classified by AI - determining the state and progress of the issue. If determined to be resolved, sentiment analysis is performed to track customer satisfaction. If negative, a slack message is sent to escalate, otherwise the issue is closed automatically. If no response has been initiated, an AI agent will attempt to search and resolve the issue itself using similar resolved issues or from the notion database. If a solution is found, it is posted to the issue and closed. If the issue is blocked and waiting for responses, then a reminder message is added. How to use This template searches for JIRA issues which are older than 7 days which are not in the "Done" status.
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Jira Software
OpenAI Chat Model
Sentiment AnalysisSlackRelated workflows
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Route WhatsApp support requests with Claude, Supabase, HubSpot and Slack
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The purpose of this n8n workflow is to automate the process of identifying incoming Gmail emails that are requesting an appointment, evaluating their content, checking calendar availability, and then composing and sending a response email. Note that to use this template, you need to be on n8n version 1.19.4 or later.
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Force AI to use a specific output format
This workflow is for anyone looking to automatically fetch, validate, and parse complex language-based queries into a structured format. Its unique capability lies in not only processing language but also fixing invalid outputs before structuring them. Note that to use this template, you need to be on n8n version 1.19.4 or later.