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AI Customer feedback sentiment analysis

by n8n Communityadapted from n8n official workflow galleryUpdated Aug 2026
RequiresGoogle SheetsGoogle SheetsOpenAI
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Add customer feedback to Google SheetsAdd customer fe…MeMerge sentiment with form contentMerge sentiment…Classify feedback with OpenAIClassify feedba…FoSubmit form with customer feedbackSubmit form wit…1234
1/5
STEPS · 4
Starts on an incoming request

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08 How it works Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets! Set up steps Connect Google sheets Connect your OpenAi account (api key + org Id) Create a customer feedback form, use an existing one or use the one below as example. All set! Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account.

Tags

n8nreference-onlygoogle-sheetsopen-ai
Connects
sheetsGoogle SheetsOpenAI
CategoryGoogle Sheets
Triggermanual
Complexitymedium
Nodes4
AddedNov 28, 2023

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