This workflow creates a Slack thread when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as replies to the thread in Slack. Prerequisites Zendesk account and Zendesk credentials. Slack account and Slack credentials. Slack channel to create threads in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new thread/message in Slack. The Slack thread ID is then saved in one of the ticket's fields called "Slack thread ID". The next time a comment is added to the ticket, the workflow retrieves the Slack thread ID from the ticket's field and adds the comment to the thread/message in Slack as a reply. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node.
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See all Slack→Post unassigned Zendesk tickets to Slack
> This has been updated to support the Query feature added to the Zendesk node in 0.144.0 This workflow will post all New and Open tickets without an agent assigned to a Slack channel on a schedule. The function node is used in this example to merge multiple inputs into one output message which is then used as the Slack message. The output in Slack will be similar to the below message, The "TICKET_ID" will be a link to the ticket. > Unassigned Tickets TICKET_ID [STATUS] - TICKET_SUBJECT Usage Update the Cron schedule, The default value is 16:30 daily. Update the Credentials in the Zendesk nodes Update the Credentials and Channel in the Slack Node Grab a coffee and enjoy! Zendesk Query In the Zendesk node we are using the query assignee:none status<pending this returns all New and Open tickets with no assignee allowing us to remove the extra nodes.
Send alert when data is created in app/database
This template shows how you can take any event from any service, transform its data and send an alert to your desired app. Specifically, this example monitors a Linear project for new bug submissions. Then it only sends a Slack notification to a channel if a new bug is urgent. You can swap the Linear trigger for another Task Management app such as Jira or Asana; or an entirely different usecase. Setup instructions are located inside the workflow template.
Receive and analyze emails with rules in Sublime Security
This n8n workflow provides a comprehensive automation solution for processing email attachments, specifically targeting enhanced security protocols for organizations that use platforms like Outlook. It starts with the IMAP node, which is set to ingest emails and identify those with .eml attachments. Once an email with an attachment is ingested, the workflow progresses to a conditional operation where it checks for the presence of attachments. If an attachment is found, the binary data is moved and converted to JSON format, preparing it for further analysis. This meticulous approach to detecting attachments is crucial for maintaining a robust security posture, allowing for the proactive identification and handling of potentially malicious content. In the subsequent stage, the workflow leverages the capabilities of Sublime Security by analyzing the email attachment. The binary file is scrutinized for threats, and upon detection, the information is split to matched and unmatched data. This process not only speeds up the threat detection mechanism but also ensures compatibility with other systems, such as Slack, resulting in a smooth and efficient workflow. This automation emphasizes o