Customer Supportfree

User-friendly technical support portal for GLPI ticket management

by Luis HernandezUpdated Aug 2026

1/5

STEPS · 27

Starts on an incoming request

On a form submission, routes support requests through a switch and creates or queries GLPI tickets via HTTP API.

HubSpot Ticket

On a webhook, creates or updates a HubSpot ticket and sends notifications via SMTP email and Gmail.

On an inbound call webhook, processes the recording, logs details to Google Sheets, and conditionally sends a Gmail notification.

On webhook, scores text sentiment through an HTTP API, logs results to Google Sheets, and creates Jira issues for flagged items.