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Lightweight Support Desk with Telegram and Postgres Database Tracking

by MohammadUpdated Aug 2026
RequiresTelegramTelegramPostgresPostgres
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01 Telegram Trigger: Intake + Status01 Telegram Tri…Sw02 Switch: Route by Command02 Switch: Rout…Co03a FN: Normalize + Hash03a FN: Normali…04a DB: Upsert Ticket04a DB: Upsert …05a Telegram AckCo03b FN: Parse Status Command03b FN: Parse S…04b DB: Get Ticket Status04b DB: Get Tic…05b Telegram: Status Reply05b Telegram: S…If03b1 IF: Has Correlation ID03b1 IF: Has Co…05b Telegram: Status Reply (Error)05b Telegram: S…Telegram: Invalid CommandTelegram: Inval…Co03c FN: Parse Update Command03c FN: Parse U…If03c1 IF: Has Correlation ID03c1 IF: Has Co…Send a text messageSend a text mes…If03c2 IF: Valid Status03c2 IF: Valid …05c Telegram: Invalid Status05c Telegram: I…04c DB: Update Ticket Status04c DB: Update …If03c0 IF: Is Operator03c0 IF: Is Ope…05c0 Telegram: Unauthorized Update Attempt05c0 Telegram: …04c1 DB: Get Ticket Owner04c1 DB: Get Ti…If04b1 IF: Ticket Belongs To User04b1 IF: Ticket…05b1 Telegram: Unauthorized Status Check05b1 Telegram: …If04c1a IF: Resolved or In Progress04c1a IF: Resol…05c1a Telegram: Notify Resolved05c1a Telegram:…05c1b Telegram: Notify In Progress05c1b Telegram:…05c Telegram: Update Confirmation05c Telegram: U…If04b0 IF: DB Lookup Failed?04b0 IF: DB Loo…05b0 Telegram: Status DB Error05b0 Telegram: …If05c0 IF: Operator Reply Failed?05c0 IF: Operat…Telegram: Admin Alert — Operator Reply FailedTelegram: Admin…IfNotify Failed?Execute a SQL queryExecute a SQL q…04c2 DB: Insert Audit Row04c2 DB: Insert…If04b1 IF: No Ticket Found04b1 IF: No Tic…Send a text message1Send a text mes…If03b IF: Has Valid Correlation ID Format03b IF: Has Val…Send a text message2Send a text mes…Welcome MessageSend a text message3Send a text mes…IfCheck AdminDB: List TicketsSend a text message4Send a text mes…CoCode in JavaScriptCode in JavaScr…
1/5
STEPS · 43
Starts on a Telegram event

On a Telegram message, routes support requests, logs tickets in Postgres, and replies to users via Telegram.

Tags

eventadvancedTelegramPostgresContent CreationTicket Managementdiscoveredpending-review
Connects
telegramTelegrampostgresPostgres
CategoryDatabases & Warehouses
Triggerevent
Complexityadvanced
Nodes43
AddedJun 27, 2026