AI Agents & Chatbotsfree

Gmail → Zendesk: AI Enriched Ticketing with Urgency Prioritization + Sheets Logging

by Rahul JoshiUpdated Aug 2026

Requires

Zendesk

Google Sheets

1/5

STEPS · 7

Starts on a Gmail event

On a new Gmail email, creates a Zendesk ticket enriched and prioritized by Azure OpenAI, and logs it to Google Sheets.

AI Email Agent

On a chat message, runs an OpenAI agent that reads Google Sheets and sends emails via Gmail.

On a Telegram message, runs an OpenAI agent with conversation memory, logs the exchange to Google Sheets, and replies in Telegram.

On a Telegram message, an AI agent uses Drive, Sheets, Gmail, Calendar, Airtable, weather, and search tools to act and reply in Telegram.